Privacy Policy

Last updated: 13th April 2026

At Cozy Care Barnton, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This privacy policy explains how we collect, use, and store your information when you visit our website or use our dog grooming services.

1. Who We Are

Business name: Cozy Care Barnton
Address: 15 Sycamore Crescent, Barnton, Northwich, Cheshire CW8 4NF
Email: nusa@andersonempire.me.uk
Phone: 07 818 404 919

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information:

Information you provide directly

Name
Email address
Phone number
Dog’s name, breed, age, temperament, or health notes (where relevant to grooming)
Appointment details
Messages sent through contact forms

Automatically collected information

IP address
Browser type
Pages visited on our website
Cookies and usage data

3. How We Use Your Information

We use your information to:

Book and manage appointments
Provide grooming services safely for your dog
Respond to enquiries
Send appointment reminders
Improve our website and services
Meet legal or regulatory requirements

We only collect information necessary to provide our services effectively.

4. Legal Basis for Processing

Under UK data protection law, we rely on:

Contract – to provide grooming services you request
Legitimate interests – to improve services and manage bookings
Consent – for marketing communications (if applicable)
Legal obligation – where required by law

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

Booking system providers
Website hosting providers
Payment processors
Legal authorities (if required)

All third parties are required to keep your data secure.

6. How We Store Your Data

We securely store your information using appropriate technical and organisational measures.

We retain personal data only as long as necessary to:

Provide services
Maintain business records
Meet legal obligations

After this period, your data is safely deleted.

7. Cookies

Our website may use cookies to:

Improve website performance
Understand visitor behaviour
Support booking functionality

You can control cookies through your browser settings.

8. Marketing Communications

If you opt in, we may send:

Grooming reminders
Offers
Service updates

You can unsubscribe at any time by contacting us or using the unsubscribe link in messages.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request transfer of your data

To exercise these rights, contact us at nusa@andersonempire.me.uk

10. Complaints

If you are unhappy with how we handle your data, you can contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

11. Changes to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page.